Posted by: Carl Surgey | 3 January 2021

Latest from the DVSA

COVID UPDATE: Theory test contact centre closure

As a result of the Governments recent changes to the tiers in England,Pearson Vues theory test customer contact centre has closed.

Theory test enquiries

Allenquiries will need to be made by email until tier 4 restrictions are lifted in the area where the contact centre is located.

Please emailcustomercare@pearson.com

Please do not call DVSAs contact centre as they will be unable to help with theory test enquiries.

Urgent enquiries

Urgent enquiries about a test in the near future need to be marked ‘Urgent Action’ in the email subject.

Special requirements and face covering exemption enquiries

Enquiries relating to special requirements or face covering exemptions also need to be included in the email subject.

Keeping you informed

We are sorry for any inconvenience and we will update you once the contact centre can reopen.

Thank you for your patience.


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